FAQ

FAQ


Hi there! Have some questions about our company? Find the answers below. 

  • What type of truck do you use?

    At SafeMove SETX, we take pride in the quality of our moving equipment and tools. Our fleet exclusively consists of 24 and 26-foot box trucks, meticulously maintained and fully equipped to ensure your belongings are transported with the utmost care and protection.


    Inside each of our trucks, you'll find:


    Professional Moving Pads: These pads provide an extra layer of cushioning and protection for your furniture and fragile items, keeping them safe from any bumps or jostles during transit.


    Dollies: Our dollies allow for efficient and secure transport of heavy or bulky items, reducing the risk of injury or damage during the moving process.


    Toolkits: Equipped with a range of essential tools, our toolkits enable our professional movers to handle disassembly, assembly, and any necessary adjustments with ease.


    Bungies and Tie-Downs: We provide a variety of secure tie-downs and bungee cords to ensure that your items are sturdily and safely secured within the truck, preventing any shifting or damage during transport.


    Our commitment to using top-quality equipment and tools reflects our dedication to ensuring that your move is executed smoothly and without a hitch. With SafeMove SETX, you can trust that your belongings will arrive at their destination in the same condition they left, giving you peace of mind during every step of the moving process.

  • Is there a deposit? What happens if I need to cancel?

    At SafeMove SETX, we believe in providing flexibility and understanding to our valued customers. That's why we do not require a deposit when you book a move with us. We understand that plans can change, and unexpected situations may arise.


    If you find yourself in a situation where you need to cancel or reschedule your move, we kindly ask that you notify us as soon as possible. This early communication allows us to open up the time slot you originally booked, giving others the opportunity to secure their moving needs. Additionally, we will work diligently to accommodate your request and find an alternative time that suits your schedule.


    Our commitment to customer satisfaction is built on transparency, fairness, and flexibility. Rest assured that we strive to make your moving experience as stress-free as possible, from booking to completion, by accommodating your needs and ensuring a smooth transition to your new location.

  • When do I pay for my move?

    As we approach the conclusion of your move with SafeMove SETX, here's what you can expect regarding payment:


    Stopping the Clock: Once the move is completed, our movers will stop the clock to accurately record the total time spent on your move.


    Finalizing the Total Cost: We will then provide you with a clear and transparent breakdown of the total cost of your move. This includes the time taken and any additional services provided during the move.


    Payment Options: To ensure convenience for our customers, SafeMove SETX accepts various forms of payment. You can settle your bill using any major credit card, cash, or checks, providing you with flexibility in choosing your preferred payment method.


    Our goal is to make the payment process straightforward and hassle-free for you. We believe in providing transparent and flexible options so that you can confidently complete your move with SafeMove SETX, knowing that your satisfaction is our top priority.

  • How much can you fit into a truck?

    At SafeMove SETX, we understand that the size of our moving trucks is a critical factor in ensuring your move goes smoothly. Our fleet consists of 26-foot box trucks, which are well-equipped to accommodate the needs of most residential moves. While the exact capacity can vary based on individual circumstances, it's reasonable to expect that our trucks can typically handle the contents of an 1800 square foot home.


    It's important to note that the actual capacity may vary depending on factors such as the amount of furniture and belongings you have, their size and shape, and how efficiently they are packed. However, our experienced movers are skilled at maximizing the available space to ensure that your items are transported safely and efficiently.


    Rest assured that when you choose SafeMove SETX for your move, we'll work closely with you to assess your specific needs and provide the right truck and resources to accommodate your belongings effectively. Our goal is to make your move as stress-free and seamless as possible, regardless of the size of your home or the complexity of your move.

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